We’re here to help. If you have any questions about our products, your order, shipping, returns, or anything else, our customer support team is ready to assist you.
Business Hours Monday – Saturday 10:00 AM – 8:00 PM (Pakistan Standard Time)
Please note that response times may be slightly longer on Sundays and public holidays.
Customer Support
You can contact us for assistance with:
Order Status & Tracking
Product Information
Shipping & Delivery Queries
Returns & Refunds
Exchange Requests
Payment-Related Questions
General Customer Support
Our team aims to respond to all customer inquiries as quickly as possible during business hours.
Before Contacting Us
To help us resolve your inquiry faster, please include the following details when contacting us:
Your Full Name
Order Number (if applicable)
Registered Mobile Number
A brief description of your issue or question
For return or exchange requests, please also provide:
A complete, uninterrupted unboxing video
Clear photos of the product (if requested)
Response Time
We strive to respond to all WhatsApp inquiries within 24 business hours. During sales, holidays, or promotional events, response times may be slightly longer.
Our Commitment
At RJ Traders, customer satisfaction is our priority. We are committed to providing quality products, reliable service, and prompt customer support to ensure a smooth shopping experience.
Thank you for choosing RJ Traders. We appreciate your trust and look forward to serving you!
