Welcome to the RJ Traders FAQ page. Here you’ll find answers to the most common questions about our products, orders, shipping, returns, and payments.
If you can’t find the answer you’re looking for, feel free to contact us on WhatsApp: 0314-8811804.
1. What products does RJ Traders sell?
RJ Traders currently offers:
Men’s Watches
Women’s Watches
Couple Watches
14 August Collection (Flags, Shirts, Badges, Wristbands & Festive Items)
We will soon expand our collection to include Home & Living, Kitchen Accessories, Mobile Accessories, and Electronic Accessories.
2. Do you deliver all over Pakistan?
Yes. We deliver to cities and towns across Pakistan through trusted courier partners.
3. How long does delivery take?
Estimated delivery time is:
Major Cities: 2–5 business days
Other Areas: 3–7 business days
Delivery times may vary during holidays or promotional sales.
4. How can I place an order?
Simply visit www.rjtraders.pk, browse your favorite products, add them to your cart, and complete the checkout process.
5. What payment methods do you accept?
Available payment methods will be displayed during checkout. If Cash on Delivery (COD) is available for your location, it will also be shown before you place your order.
6. Can I cancel my order?
Yes, you can cancel your order before it has been shipped. Once the order has been dispatched, cancellation is no longer possible.
Please contact us on WhatsApp as soon as possible if you wish to cancel your order.
7. What is your return policy?
You may request a return or exchange within 3 days of receiving your order, provided the request meets the conditions mentioned in our Return & Refund Policy.
8. Is an unboxing video required?
Yes.
A complete, uninterrupted unboxing video is mandatory for any return, refund, or exchange request.
Without an unboxing video, we may not be able to process your claim.
9. What should I do if I receive a damaged or incorrect product?
Please contact us immediately on WhatsApp and provide:
Your Order Number
Complete unboxing video
Clear photos of the product (if requested)
Our support team will review your request and guide you through the next steps.
10. Can I change my shipping address after placing an order?
Yes, but only if your order has not yet been shipped.
Please contact us as soon as possible for any changes.
11. How can I track my order?
Once your order has been shipped, tracking details may be shared with you via WhatsApp, SMS, or email (where available).
12. Are the product images real?
We strive to display accurate product images. However, slight differences in color or appearance may occur due to lighting, photography, or your device’s screen settings.
13. How can I contact RJ Traders?
You can reach us anytime during business hours through:
